It was the first flight I have ever been on where I was literally not able to fit a small backpack underneath my seat."Ĭons: "2 hr layover-got off plane and walked to new terminal-went through carry on bag and person security scans and checks. For some reason, the aisle seat has the smallest space I have ever seen in my life (about the size of a shoe box).
4) Baggage space under the seat varies wildly depending on your seat. It wasn't even possible to purchase it if I wanted to because by the time the crew got to me, they were all out. Apparently its an intentional policy of United to only have food available for a portion of the passengers.
3) For a 5-6 hour flight, food (more than just snacks) were available for only about half the passengers on board. The poor lady next to me had a broken screen, and combined with the broken WiFi, she literally just sat in her seat looking forward for several hours (after she finished the podcasts on her phone). 2) Entertainment screens for several of the passengers on board were not working. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."Ĭons: "So many small things add up to an overall poor experience on a flight, and it doesn't seem like United understands this. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. I will do whatever I can to transmit my experience to everyone I know. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. My way back from Raleigh to Los Angeles was also a disaster. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. This IS Delta's fault, and it is unacceptable. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. I understand that the weather is beyond Delta's scope of control, but customer service is not.
On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. Cons: "Everything that could have gone wrong with my flights, went wrong.
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